Privacy Policy

Effective Date: March 20, 2025
Last Updated: March 20, 2025

At Get LA Taxi, a service provided by Independent Taxi, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our mobile app for taxi services in Los Angeles. By using our app and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information You Provide

When you use Get LA Taxi to request a taxi or other transportation services in Los Angeles, we collect personal information to facilitate your booking and provide the best possible service. This information includes:

  • Contact Information:

    • Name
    • Email address
    • Phone number

  • Payment Information:

    • Credit or debit card details (processed securely by third-party payment processors)
    • Billing address

  • Ride Details:

    • Pickup and drop-off locations
    • Destination details
    • Ride history

  • Customer Service Information:

    • Any data or feedback provided when you contact Independent Taxi customer support or file a complaint.

1.2 Automatically Collected Information

When using the Get LA Taxi app, we collect certain information automatically to enhance the service, improve functionality, and ensure safety. This includes:

  • Location Data:

    • Real-time GPS location data is essential for matching you with the nearest available Los Angeles taxi drivers, optimizing your routes, and ensuring the taxi arrives at your location quickly and safely.

  • Device and App Information:

    • Type of device, operating system, device settings, app version, IP address, and other technical details to improve app functionality and user experience.

  • Usage Data:

    • Data about how and when you interact with the Get LA Taxi app, including features accessed, time spent on each screen, and performance metrics. This information is used to improve our app’s overall performance and customer satisfaction.

1.3 Third-Party Data

To facilitate smooth transactions and improve service delivery, we may also collect data from third-party providers:

  • Payment Processors:

    • Secure processing of payments for ride bookings via third-party services like Stripe or PayPal.

  • Other Service Providers:

    • We may receive feedback from Los Angeles taxi drivers about ride status, driver ratings, and ride details to improve service quality.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To Provide Taxi Services:

    • To facilitate ride bookings, connect you with a Los Angeles taxi driver, and provide on-demand transportation services, including trips to LAX (Los Angeles International Airport) and other major destinations.

  • To Process Payments:

    • To process payments securely for taxi rides, ensure accurate billing, and handle transaction-related inquiries.

  • To Improve User Experience:

    • We analyze usage data and feedback to improve our app’s performance, user interface, and overall customer experience.

  • To Send Promotional and Service Communications:

    • We may send you service-related notifications, such as ride updates, changes to our taxi services, promotions, or offers related to taxi services in Los Angeles. You can opt out of promotional emails at any time.

  • For Security and Fraud Prevention:

    • To monitor and detect any suspicious activity, prevent fraud, and protect your personal data.

3. How We Share Your Information

We do not sell, rent, or share your personal information for third-party marketing purposes. However, we may disclose your information in the following situations:

  • With Taxi Drivers:

    • To connect you with a nearby Los Angeles taxi driver and provide the requested taxi service.

  • With Service Providers and Partners:

    • We may share your information with trusted third-party service providers, such as payment processors, cloud hosting providers, and data analytics companies, to help us operate, improve, and enhance our services.

  • For Legal and Safety Purposes:

    • We may share your information if required to do so by law, to comply with legal processes, or to protect the rights, property, or safety of Independent Taxi, our users, or others. This may include sharing information with law enforcement agencies in case of an emergency or suspected fraud.

4. Data Security

We employ a variety of security measures to safeguard your personal information. However, no method of data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security. We recommend that you use strong passwords and protect your login credentials.

5. Your Choices and Rights

As a user of Get LA Taxi, you have the following rights regarding your personal information:

  • Opt-Out of Marketing Communications:

    • You can opt-out of promotional emails and SMS messages by following the unsubscribe instructions included in each communication.

  • Location Data:

    • You can disable location services on your device at any time, but please note that doing so may affect your ability to use the core features of the app, such as matching with Los Angeles taxi drivers.

  • Account Deletion:

    • If you wish to delete your Get LA Taxi account and associated data, please contact us at app@lataxi.com. Please note that some data may be retained for legal or administrative purposes.

  • Data Access and Correction:

    • You may request to access, update, or correct any personal information we hold about you by contacting us at app@lataxi.com.

6. Third-Party Links and Services

The Get LA Taxi app may contain links to third-party websites or services that are not operated by Independent Taxi. We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before sharing your personal information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the updated Privacy Policy within the Get LA Taxi app and updating the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Independent Taxi
📍 Los Angeles, CA
📞 800-521-8294
✉️ app@lataxi.com
🌐 www.lataxi.com